Billing & Fees
Cairns Aged Care GP is a fully bulk-billed mobile clinic for patients of residential aged care facilities (RACF’s) in the Cairns region. Patients are fully bulk-billed once consent is given via MyMedicare.
Our StoryDr Sharon Muir - General Practitioner
Dr Sharon Muir is the founding Principal of Cairns Aged Care GP. She holds fellowship of the Royal Australian College of General Practitioners (FRACGP) and brings a dedicated focus to the medical care of older Australians living in residential aged care.
Dr Mur has a strong commitment to providing consistent, continuity of care GP services within the aged care environment, where access to a regular GP significantly improves resident outcomes. She works collaboratively with the nursing and care teams at each facility to ensure every resident under her care receives timely, appropriate, and dignified medical care.
Nursing Team
Cairns Aged Care GP works with a dedicated team of registered nurses who assist Dr Muir during clinical visits to facilities. Our nurses hold current AHPRA registration and professional indemnity insurance.
Practice Manager & Admin Contact
James Muir - Business & Practice Manager
James is responsible for the day to day operations og the practice including practice accreditation, governance, billing, scheduling and staff management.
Maria Clarissa is the practice’s Administration Manager and qualified RN and has been working with Dr Muir since 2016. Maria is the primary point of contact for all general enquiries, appointment coordination and feedback. She can be reached at maria@cairnsagedcaregp.com
Feedback & Complaints
Please do not include sensitive medical information in this form. For clinical queries, please contact your RACF staff.
Feedback & Complaints — Intro
Your feedback helps us improve. Cairns Aged Care GP welcomes all feedback — whether a compliment, a suggestion, or a complaint. We take every concern seriously and are committed to resolving issues promptly and respectfully.
Making a complaint will not affect the quality of care you receive.
Feedback & Complaints — How to Give Feedback
How to Give Feedback or Make a Complaint
You can provide feedback or make a complaint in any of the following ways:
Speak with us directly
Talk to the practice nurse or ask the facility nursing staff to contact Maria, our Practice Administrator.
Phone
Arrange an appointment with the GP to call you during business hours.
Send your feedback to maria@cairnsagedcaregp.com. Please include your name and contact details so we can respond to you.
In writing
Post your feedback to: Maria, Practice Administrator, Cairns Aged Care GP, 7 Admiral Cove, Trinity Beach QLD 4879.
• We will investigate the matter and keep you informed of progress.
• We aim to resolve all complaints within 30 days.
• If we are unable to resolve your complaint within this timeframe, we will explain why and advise you of next steps.
What happens next:
• We will acknowledge your complaint within 3 business days.
Feedback & Complaints — External Bodies
External Complaints Bodies
If you are not satisfied with how we have handled your complaint, or if you prefer to contact an external body directly, the following organisations can assist:
Office of the Health Ombudsman (Queensland)
For complaints about health service providers in Queensland.
Phone: 133 646
Web: oho.qld.gov.au
Australian Health Practitioner Regulation Agency (AHPRA)
For concerns about the professional conduct or registration of a health practitioner.
Phone: 1300 419 495
Web: ahpra.gov.au
Office of the Australian Information Commissioner (OAIC)
For concerns about how your personal health information has been handled.
Phone: 1300 363 992
Web: oaic.gov.au
Aged Care Quality and Safety Commission
For concerns about the quality or safety of care in a residential aged care facility.
Phone: 1800 951 822