Patient Information Page & Services
ServicesServices — Intro
Cairns Aged Care GP provides comprehensive, person-centred general practice services to residents of Infinite Care Edmonton Gardens and BUPA Mooroobool. All services are delivered on-site at your facility by Dr Sharon Muir FRACGP.
Services — Full List
Comprehensive Medical Assessments (CMAs)
Annual and 18-month CMAs are a key part of aged care medical care. Dr Muir conducts thorough assessments that review every resident's physical health, medication needs, cognitive function, and overall wellbeing. These assessments inform care plans and are funded through Medicare.
General Consultations
Regular scheduled visits and urgent consultations for new or ongoing health concerns, infections, pain management, falls, and acute illness.
Chronic Disease Management
Ongoing management of chronic conditions including diabetes, heart disease, respiratory conditions, dementia, renal disease, and musculoskeletal conditions. GP Management Plans (GPMPs) and Team Care Arrangements (TCAs) are available where appropriate.
Medication Reviews and Management
Collaboration with facility pharmacists and nursing staff to review medications, reduce polypharmacy risks, and ensure safe and appropriate prescribing.
Residential Medicines Reviews (RMMRs)
Referrals to accredited pharmacists for in-depth medication reviews where clinically indicated.
Wound Care
Assessment and management of wounds, pressure injuries, and post-surgical sites, in collaboration with facility nursing staff.
Advance Care Planning
Support for residents and families in completing Advance Care Directives and Resuscitation Plans, respecting each resident's wishes for future care.
Palliative and End-of-Life Care
Compassionate, person-centred support for residents and families through end-of-life, including symptom management, pain control, and coordination with palliative care specialists.
Immunisations
Administration of influenza, pneumococcal, and other recommended vaccines for aged care residents in accordance with the Australian Immunisation Handbook.
Referrals
Referrals to specialists, allied health practitioners, diagnostic services, and hospital care as clinically indicated. Dr Muir uses MediRecords to send referrals electronically where possible.
Mental Health Care
Assessment and management of depression, anxiety, delirium, and behavioural and psychological symptoms of dementia (BPSD). Mental Health Treatment Plans (MHTPs) and referrals to psychiatry and psychology services are available.
Services — Billing
Fees and Billing
Cairns Aged Care GP bulk bills all standard GP consultations and Comprehensive Medical Assessments for eligible Medicare card holders. There is no out-of-pocket cost for most services.
To access bulk-billed services, residents must hold a valid Medicare card. Please ensure your Medicare card details are on file with the facility and with our practice.
Some specialist-referred services, procedures, and consumables may attract additional charges. The practice will inform you or your authorised representative if any out-of-pocket costs apply before proceeding.
For questions about fees, contact our admin team: email maria@cairnsagedcaregp.com.
Our Facilities
Our Residential Aged Care Facilities
Cairns Aged Care GP provides visiting GP services exclusively to residents of the following two facilities in Cairns, Queensland:
Infinite Care Edmonton Gardens
Edmonton Gardens Drive, Edmonton QLD 4869
BUPA Mooroobool
Mooroobool, Cairns QLD
If you are a resident or family member at either of these facilities and wish to register with our practice, please speak with your facility's Director of Nursing or nursing staff.
Accreditation
RACGP Accreditation
Cairns Aged Care GP is accredited under the RACGP Quality Practice Accreditation (QPA) program administered by Quality Practice Accreditation (QPA Health).
CAID: 6353 ABN: 72 688 174 129
Accreditation means our practice has been independently assessed and meets the RACGP Standards for General Practices (5th Edition) — a nationally recognised benchmark for the quality and safety of general practice care in Australia.
Patient Information
Patient Information — How to Access Care
How to Access Our Services
Cairns Aged Care GP provides GP services exclusively to residents of Infinite Care Edmonton Gardens & Caravonica and BUPA Mooroobool.
If you are a resident of these facilities and would like to register with our practice, please follow these steps:
1. Speak with your facility's Director of Nursing or a senior nurse and let them know you would like to see Dr Sharon Muir.
2. The facility nursing team will contact our practice to arrange a scheduled visit.
3. Please have your Medicare card, pension or concession card (if applicable), and a list of current medications ready for your first appointment.
If you are a family member or authorised representative of a resident, please contact the facility directly in the first instance.
Patient Information — Appointments
Appointments
Dr Muir conducts regular scheduled visits to both facilities. Urgent appointments can also be arranged through the facility nursing team when clinically necessary.
For urgent but non-emergency concerns outside of normal visit times, please advise your facility's nursing staff, who will assess the situation and contact the practice if required.
For a life-threatening emergency, always call 000 immediately.
— Patient Information — Interpreter Services
Interpreter and Communication Services
We are committed to providing care that is accessible to all patients, regardless of language or communication needs.
If you or a resident requires an interpreter or has specific communication needs, please let the facility nursing staff or our admin team know at the time of booking. Contact Maria: maria@cairnsagedcaregp.com .We will arrange an appropriate interpreter or communication support.
Free telephone interpreter services are available through TIS National (Translating and Interpreting Service) on 131 450, available 24 hours a day, 7 days a week.
If you are deaf or have a hearing or speech impairment, the National Relay Service can assist: visit relayservice.gov.au or call 1800 555 660.
Patient Information — Your Health Records
Your Health Records
Cairns Aged Care GP uses MediRecords, a secure cloud-based clinical information system, to maintain your health records.
You have the right to request access to your health records at any time. To make a request, please contact our Practice Manager in writing:
Email: maria@cairnsagedcaregp.com
Mail: Attn Cairns Aged Care GP C/O RACF
Requests will be acknowledged within 5 business days. There may be a reasonable charge to cover the cost of providing copies of records.
Your health information is handled in strict accordance with the Privacy Act 1988 and the Australian Privacy Principles. Please refer to our Privacy Policy for full details.
Patient Information — My Health Record
My Health Record
Cairns Aged Care GP participates in the Australian Government's My Health Record system. With your consent, your GP can access and contribute to your My Health Record to support coordinated care across services.
If you have questions about My Health Record, visit myhealthrecord.gov.au or call 1800 723 471.
Patient Rights — Page Title
Your Rights as a Patient
Patient Rights — Intro
At Cairns Aged Care GP, we are committed to providing care that respects the rights, dignity, and individuality of every patient. This page sets out your rights as a patient of our practice, consistent with the Australian Charter of Healthcare Rights.
Patient Rights — Charter Rights (full list)
Your Rights
You have the right to:
1. Access — Receive health care that meets your needs.
2. Safety — Receive safe and high-quality health care that meets national standards.
3. Respect — Be treated with respect, dignity, and consideration for your cultural, disability, religious, and personal beliefs and values.
4. Partnership — Be included in decisions and choices about your health care, and have your preferences, needs, and values respected.
5. Information — Be given information about your health care in a way that is clear and easy to understand, including your diagnosis, treatment options, and likely outcomes.
6. Privacy — Have your personal health information kept private and confidential in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
7. Access to your records — Request access to your own health records. See our Patient Information page for how to make a request.
8. Feedback — Provide feedback or make a complaint about your care without fear that it will affect the quality of care you receive. See our Feedback & Complaints page.
9. Consent — Make decisions about your own health care, including the right to refuse treatment. Consent must be informed — you should understand what you are agreeing to.
10. Support person — Have a support person, family member, or authorised representative present during your consultation.
11. Interpreter — Request an interpreter or communication support if English is not your preferred language or you have a communication need.
12. Second opinion — Seek a second medical opinion at any time.
Patient Rights — Responsibilities
Your Responsibilities as a Patient
To help us provide you with safe, high-quality care, we ask that you:
• Provide accurate and complete information about your health, medications, and medical history.
• Treat our staff and other patients with courtesy and respect.
• Inform us if you have concerns about your care or treatment.
• Let us know if you have difficulty understanding information provided to you.
• Contact us or the facility nursing team if your condition changes between visits.
Patient Rights — Contact
Questions About Your Rights
If you have questions about your rights as a patient, or wish to speak with someone about your care, please contact:
Maria, Practice Administration Manager
Email: maria@cairnsagedcaregp.com
Practice Information
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Cairns Aged Care GP accepts bookings via the doctors book at each Residential Aged Care Facility they operate at. If you wish to book an appointment, contact your RACF nurse who will add you to the doctors book
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We are registered for GST and our ABN is 72 688 174 129
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Cairns Aged Care GP service the following RACFs:
Infinite Care Edmonton Gardens
Infinite Care Caravonica
Bupa Cairns
Service Days are Sunday-Friday inclusive. Operational times are 7am-9pm. After hours services are provided as well.
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You can reach us anytime via our contact page or via your RACF. We aim to respond quickly—usually within one business day.
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We are fully bulk-billed provided you have consented to us being your doctor via Mymedicare provided you have a current Miedcare number
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Cairns Aged Care GP’s primary doctor is Dr Sharon Muir, a Cairns resident and RACGP Fellow. Dr Muir has been specialising in General Practice services to Aged Care in Residential Aged Care facilities since 2015.
Privacy PolicyPrivacy Policy
Last updated: June 2026
1. About This Policy
Cairns Aged Care GP Pty Ltd (ABN 72 688 174 129) ("we", "us", "the practice") is committed to protecting the privacy of all patients and individuals whose personal information we hold. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
We collect personal and health information that is necessary to provide you with quality general practice care. This may include:
• Your full name, date of birth, address, and contact details
• Medicare and health insurance details
• Medical history, diagnoses, medications, allergies, and test results
• Consultation notes and clinical assessments
• Information from other treating practitioners, specialists, and facilities
• Next of kin and emergency contact details
3. How We Collect Your Information
We collect information directly from you (or your authorised representative), from the residential aged care facility where you reside, from other healthcare providers involved in your care, from Medicare Australia, and from My Health Record (with your consent).
4. Why We Collect Your Information
Your information is used to:
• Provide you with safe, high-quality general practice care
• Manage your health records and care plans
• Process Medicare billing and claims
• Communicate with other healthcare providers involved in your care
• Meet our legal and regulatory obligations
• Respond to your enquiries and complaints
5. Disclosure of Your Information
We will not disclose your health information to third parties without your consent, except where:
• It is necessary to provide you with continuity of care (e.g., referrals to specialists)
• We are required to by law (e.g., mandatory reporting obligations)
• It is required for Medicare billing through Services Australia
• It is otherwise permitted under the Privacy Act 1988
We do not sell your personal information to any third party.
6. Storage and Security
Your health records are stored securely in MediRecords, a cloud-based clinical information system. We take all reasonable steps to protect your information from unauthorised access, modification, disclosure, or loss. Access to your records is restricted to authorised clinical and administrative staff of the practice.
7. Accessing and Correcting Your Information
You have the right to request access to your personal health information held by this practice, and to request corrections if information is inaccurate or incomplete. To make a request, please contact our Practice Manager in writing:
Email: maria@cairnsagedcaregp.com
Mail: 7 Admiral Cove, Trinity Beach QLD 4879
We will acknowledge your request within 5 business days. A reasonable fee may apply to cover the cost of providing copies.
8. Complaints About Privacy
If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, you may:
(a) Contact our Practice Manager at the details above.
(b) Lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Web: oaic.gov.au
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001
9. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be published on our website at cairnsagedcaregp.com/privacy-policy. The date of the most recent update is shown at the top of this page.
10. Contact Us
For any questions about this Privacy Policy or how we handle your information, please contact:
Maria, Practice Administrator
Cairns Aged Care GP Pty Ltd
7 Admiral Cove, Trinity Beach QLD 4879
Email: maria@cairnsagedcaregp.com